How can we help?
Answers to the questions people ask most. Still stuck? Email us and a real person will reply.
Talk to us
Bugs, billing, ideas, or a day that went better than expected. We read every message.
Manage or cancel
On your iPhone, open Settings, tap your name, then Subscriptions and Outward. Cancel at least 24 hours before the period ends to avoid the next charge. You keep Pro until the end of what you've paid for.
Open subscriptionsRestore a purchase
New iPhone or reinstalled the app? Open Outward, go to the subscription screen and tap Restore. Make sure you're signed in to the App Store with the same Apple ID you subscribed with.
Ask for a refund
Apple handles every payment, so refunds go through Apple. Request one at reportaproblem.apple.com, choose Outward, and tell Apple what happened.
Report a problemCommon questions
What happens at midnight?
If today's tasks aren't finished, they reset and you repeat the day tomorrow. Finished days, your fear ladder, courage and coins stay put.
What's the Floor?
The least that still counts on a hard day. Call it there for half the day's courage, and finish the rest later today for the full amount.
Why are today's tasks hidden?
Each day's exercise is sealed until you finish that day's lesson. The lesson is what makes the exercise make sense, so you'll walk out knowing exactly why you're doing it.
Where is my data?
Your progress lives only on your iPhone, so deleting Outward deletes it, unless your iPhone backs it up to iCloud or a computer. The first-run questions and subscription screen are recorded for analytics; the Privacy Policy has the details.
How do I start over?
Profile, then Restart program. You can keep your field notes and saved lines, or choose Restart and erase my notes to clear those too.
How do I delete all my data?
Delete the Outward app from your iPhone; that removes everything it stored on the device. Screen recordings of the first-run questions delete themselves after 30 days. To ask us to delete analytics data sooner, email us.
Does deleting the app cancel my subscription?
No. Subscriptions belong to your Apple ID, so cancel in Settings → your name → Subscriptions. Deleting the app only removes it from your phone.
The daily reminder isn't showing up.
Turn it on in Outward's Profile tab and allow notifications when asked. If you said no earlier, open Settings → Notifications → Outward and turn on Allow Notifications. Reminders skip a day once it's already complete.
Is Outward therapy?
No. Outward is a self-help program that uses techniques from cognitive behavioural therapy, like facing a fear a step at a time. It can't diagnose or treat anything and it's no replacement for a doctor or therapist. If anxiety gets in the way of work, sleep or the people in your life, talk to your doctor or a licensed therapist. If you're in crisis, call your local emergency number or find a helpline at findahelpline.com.